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ORDERING OPTIONS

You can place your order one of two ways:

Online: Visa, Mastercard, Discover, Check and Paypal payments are accepted. Check payments may delay shipping by two weeks and any returned check is subject to a $30 fee. Once your order is placed online, you will receive an email receipt.

Mail: You can also mail or email your order and send us a check for the total. Please look below to see if you qualify for taxable sales and to determine your correct shipping charges. Check payments may delay shipping by two weeks and any returned check is subject to a $30 fee. Please mail your order to the following:

Tommi Ringel
31135 W. 166th Terrace
Gardner, Kansas 66030

TAXABLE SALES


All items shipped to a Kansas address are required to pay a 9.025% sales tax rate.

TIME TO CREATE

I take special care to ensure that every item on my site is created with special care to guarantee you are getting a high quality item. Most items are handcrafted when they are ordered so production time could take anywhere from 2–6 weeks. If you do have a special deadline, please let me know and I’ll do everything I can to create your item by the time you need it. Please remember that I do not start creating your product until I have received payment.

SHIPPING

I ship everything USPS Priority Mail on domestic orders and USPS Global Priority Mail on international orders. If you would prefer a different shipping method, please email me for a quote.


Kansas & Continental US

Number of Items PurchasedShipping Charges*
$0 - $49 $5.50
$50 - $149 $7.50
$150 - $249 $11.50
$250 - $349 $15.50
$350 + $17.50



International, Hawaii & Alaska

Order TotalShipping Charges*
$0 - $49 $16.00
$50 - $149 $18.50
$150 - $249 $25.50
$250 - $349 $29.50
$350 + $34.00
 

Wholesale

(may be additional charges for international shipping)

Order Total

Shipping Charges*

$250-$350

$18

$351-$450

$20

$451 +

$24

 
 
*Additional shipping may be charged for extra large, extra heavy items or USPS price increases.

EXCHANGES ONLY

Since each charm is specially handcrafted when ordered, I am not able to accept returns on charms. Please see my charm guarantee below for defective merchandise.

I would be happy to exchange charm making supplies and other items that are in unused condition and acceptable to sell to another customer. Charm making kits must be returned in whole or no refund will be given. I must receive your return within 15 days of receipt of your merchandise and you must notify me of your return at contact@tommicrystaldesigns.com. Shipping charges that have already been incurred cannot be refunded.  Customer is responsible for shipping charges to return merchandise and all other postal fees to insure that the package arrives safely back to me. Charges will be applied for shipping new products.

RUG EXCHANGES:  Please note on all rug exchanges there will be a 15% restocking fee and customer is responsible for all shipping charges that have been incurred.  These may be higher than shipping charges on your invoice and the exchange amount will be reduced if you received free shipping.

If your item has been damaged in the mail, please notify me immediately and save all items and packing material so that I can file a claim with the mail carrier.

CHARM CARE

Each one-of-a-kind charm is permanently encased in glass and finished with a 100% lead-free silver frame. They are carefully covered with a protective polish to help hold their shine. Over time, they may tarnish to a gray patina. To keep your charm shiny, polish with a metal polish cream such as Blue Magic Metal Polish, Simichrome Polish or even car polish. Be sure not to over polish. Your charm is not waterproof so any type of liquid or dip cleaner is definitely not recommended.

CHARM GUARANTEE

I take very special care to create my charms and I want them to last a lifetime, however, if something happens such as a jump ring pops off or the silver frame pulls away from the glass, I will repair it for FREE. In order for me to repair at no charge, glass must be returned and not broken and the image must be returned and not ruined.  Customer is responsible for shipping charges to return merchandise and all other postal fees to insure that the package arrives safely back to me.  We will pay for shipping charges back to you.  This guarantee does not include broken glass or ruined images because charm has been submerged into water. Please see charm care above.

SECURITY & PRIVACY POLICY

In this day and age, security and privacy is taken very seriously here and you can rest assured that when you shop with me, your personal information is secured. This information is collected for the use of Tommi Crystal Designs© and The Sunshine Shed© for our own use and we will never release it to others. However, if at any time you do not feel comfortable about submitting personal information online, you can contact us at 913-568-8741 to place your order. We reserve the right to add you to our mailing list if you have made a purchase with us or have contacted us. You can opt out at any time by contacting us at:
contact@tommicrystaldesigns.com or follow the unsubscribe link on any email advertisements.



Order Tracking

Enter the email address used when you purchased your products, along with your order number, to view your order details.

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Order Number:
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